Online orders are part of our everyday life nowadays: Quickly order a gift for a birthday or replenish the food that is running low? No problem, one click and the order is done at any time from anywhere! What seems so simple today with one click provides many challenges behind the scenes: interfaces between systems, the right choice of carriers, sustainability, return handling and many more. What have Online Shops and Logistics provide to the consumer nowadays and in the future and how can this be solved? We share best practice examples and industry trends.